Regent Visas Ltd Website Privacy Policy

This Policy was last updated and effective from 23 May 2018.

Regent Visas Ltd ("We") are committed to protecting and respecting your privacy.

This policy, together with our terms of use https://regentvisas.com/page/terms-of-use and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

We recognise our responsibility to protect your Personal Data and this Privacy Policy informs you about Regent Visas privacy practices and describes the types of Personal Data we collect, how we may use it and with whom we may share it in respect of the services that we provide.

This Privacy Notice also confirms the steps that we take to secure the Personal Data that we receive and process from you.

Contact Us

Telephone: +44 (0)207 039 0152

Mondays – Friday– 8:30am – 6:00pm

Email:  Maciej@regentvisas.com for (Data Protection queries)
Post: Office 325, Linen Hall. 162-168 Regent Street. London. W1B 5TE

Or via the form on the Contact Us page.

Definitions

“Personal information” means any information relating to an identifiable person who can be directly or indirectly identified by it. This includes a person’s contact details, date of birth and their IP address.

In other words, personal information is anything which can be used to identify you (either by itself or when combined with other information).

“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

In other words, processing refers to all stages of collecting, storing and using your personal information.

When You Visit Our Website

When you visit https://regentvisas.com, we use a third party service, Google Analytics, to gather information to help us improve the online experience, such as which pages you visit most often and which topics and appeals are most of interest. Like most websites, we use cookies to help us do this but wherever possible, we use aggregated or anonymous information that does not identify individuals. Any future changes to this policy or practice will be proactively disclosed and explained within this privacy notice.

You can read more about how we use our cookies on our Cookies Policy

Personal Data We Collect and what we do with it

Regent Visas Ltd through its https://regentvisas.com website provides comprehensive visas to over 30 countries globally.

Regent Visas Ltd collects information purely to fulfil our contractual obligation and statement of work with our Clients, and we submit this information and documentation to immigration or relevant government authorities. This process requires that we collect Personal Data, and Regent Visas Ltd collect Personal Data voluntarily provided by the Corporate Client or the Individual Client. This information is used for the explicit purpose of making immigration applications, representations and maintaining immigration compliance for our individual clients, corporates and their employees. 

However, please note that we only process personal information when you have either:

Given us your direct permission for us to do so (in that way and for that reason)

It is necessary in order to deliver contracted goods and services

We have a legal obligation

There is a legitimate interest

In fulfilling our service to you, we will normally communicate with you via email and post. However, for any other matters of interest such as our newsletters, we will only contact you in the manner that you have elected for us to do so such as by post, telephone, email or SMS. You can change how you hear from us at any time simply by updating your preferences via the link at the bottom of our emails, newsletters or by emailing us at maciej@regentvisas.com.

What personal information we process

We process any personal information you actively provide to us, including from our website, order form, emails, payment transactions, and enquiries. Website usage information is collected using cookies.

Types of Personal Data collected by Regent Visas Ltd in the course of immigration case processing may include, but are not limited to:

Names

Full addresses

Email addresses

Telephone/mobile numbers

Biographical data (gender, country of origin, nationality, racial or ethnic origin, marital status, spousal information, education, health or medical information, criminal record, bank account balance, address history, etc.)

Employment or Human Resources data (employer(s), job title, salary and benefits, duration of employment, etc.)

IP addresses and web browsers (and versions) used

Information on how people use our website, using cookies and page tagging, to help us improve the website and our services

Due to the nature of the services that we provide, we may collect Special Categories of Personal Data which are subject to a higher level of data protection. We collect this data only when it is necessary to comply with the legal obligations of the United Kingdom when you are seeking a visa or work permit. For example, we may need to ask whether you have been previously convicted of any criminal offences or other personal matters when the UK immigration laws require such information in an application. 

These Special Categories of data include your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, biometric data, sex life or sexual orientation, physical or mental health or condition, and data relating to offences or criminal convictions. 

How Personal Data Is Used

Regent Visas Ltd confirms and affirms that all your details will be kept safe and will not be sold, re-marketed, or disclosed to any public or private entity for any reason except to the extent required in the provision of the requested services. Regent Visas Ltd may also retain records of any correspondence and documents.

Regent Visas Ltd may share your Personal Data with third parties:

To complete your immigration application, including disclosure to government agencies.

To companies/Contractors that assist Regent Visas Ltd in fulfilling our contractual obligations with our Clients.

As required by local law to assist public authorities including meeting national security or law enforcement requirements.

If you have signed up for our newsletter or alerts, Regent Visas Ltd will use your Personal Data to communicate with you informing you about newsworthy topics that may be of interest to you such as embassy news/updates, visa prices, etc.

How we collect personal data

We collect information in the following ways:

When you interact with us through making a purchase for a service online on our website, completing our order form, or contacting us through our contact us page.

On Social media- if you engage with us on social media and messaging services like Facebook, you might give us permission to process information from those accounts. The data we are given access to by social media services will vary but will always be in line with the Terms of that particular service. We will not be able to access your private messages, photos, etc. It will just be anything you specifically send to us and possibly information about you as a person, e.g. your age, where you live, etc. which might be pooled with other information to draw a general profile of our audience on that service.

When you visit our website, we may gather information to help us improve the online experience, such as which pages you visit most often and which topics and appeals are most of interest. Like most websites, we use cookies to help us do this but wherever possible, we use aggregated or anonymous information that does not identify individuals. Depending on the type of device that you are using to access our website, your apps and your settings may supply us with additional information about the type of device, the operating system you are using and details associated with this.

Who We Share Your Information With

Regent Visas Limited will always keep your details safe and will not sell or swap your information with any other organisation. We may utilise the services of trusted partners, agents or service providers in performing and to carry out the services for which we have been engaged by you, and as such share your data with them.

Whenever we utilise the service of a third-party vendor and share your data, we stipulate in our contracts that agents provide the same level of protection as the GDPR Principles. And, if the agent determines or confirms that it can no longer meet this obligation, will notify Regent Visas Ltd, cease processing, and take other reasonable and appropriate steps to remediate.

All agents and vendors we may retain and with whom we share information collected are located in the UK.

We will always remain the Controller of your data and our third-party vendor (Processor) will only process your data according to the instructions you have given us and to perform our contract to you.

Examples of organisations we may share your data with include:

Our website and social media partners:
Facebook,OS Group( IT Services), Rackspace

To process payments:
SAGEPAY, Her Majesty’s Revenue and Customs (HMRC), Stripe

Government Bodies: Relevant Embassies to lodge your applications

Your Rights

You have the right to access Personal Data that Regent Visas Ltd holds about you. If such Personal Data is inaccurate, and you may request that Personal Data be corrected, amended, or deleted.

When Regent Visas Ltd receives Personal Data, it does so on its Individual Clients’ or prospective Individual Clients’ behalf. To request access to, or correction, amendment or deletion of, Personal Data, Individual Clients should email maciej@regentvisas.com. Regent Visas Ltd will cooperate with its Individual Clients’ reasonable requests to exercise their rights.

For more information on your full rights, please visit see the Information Commissioner’s Office website, currently at this address: https://ico.org.uk/

Your right to information/to be informed
It is our responsibility to ensure you are clearly informed of when, how and why we are collecting your information and what we will do with it. We do this through this Policy and privacy notices which explain these points any time we collect your data.

Your right to object
You can object to us contacting you. We provide the opportunity for you to say how we can contact you and what for on our website and you can change these preferences at any time by emailing us at maciej@regentvisas.com.

Your right to restrict processing
You can ask us not to process your personal information; though this still permits us to store it for other regulatory purposes.

Your right to rectification
You can ask for any inaccurate personal information we hold about you to be corrected

Your right to erasure (your right to be forgotten)
You can ask us to erase the personal information we hold about you.

Your right to data portability 
Making it easy for you to obtain a copy of any personal information you have provided to organisations in a machine-readable format so you can easily transfer it to other organisations providing similar services. Any copies of personal information we provide upon request will be provided in plain text format.

Your right not be evaluated on the basis of automated processing
You can ask that we do not include your personal information in any automated profiling exercises that might make assumptions about you in order to get insight into our client’s preferences (in order to tailor communications on product updates that we feel might interest you).

Your right of access
You have a right to see what information we hold about you and can request to see it.

How We Keep Your Personal Data Safe

Regent Visas Ltd has physical, technical and human controls in place to keep your information secure.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Our customer information is stored in high capacity servers located in the UK.

We maintain appropriate administrative, technical, and physical safeguards and once we receive your data, we take reasonable and appropriate measures to protect Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the Personal Data.

We do our best to ensure that your Personal Data held by Regent Visas Ltd is accurate, complete and up to date based on information provided by you. We will only collect Personal Data that is relevant and for the purpose of providing, visa services and other legal services as listed on our homepage.

We provide appropriate training to our employees and strive to maintain appropriate standards of conduct with regard to the protection of Personal Data. 

The transmission of information over the internet is never completely secure and Regent Visas Limited cannot guarantee the security of any information you transmit to us, and you do so at your own risk. We advise against sending personal information using unsecure wifi (e.g. free public wifi).

We cannot be responsible for the privacy policies and practices of other websites, even if you access them using links from our websites and we recommend that you check the policy of each site you visit.

Complaints

You can lodge a complaint about the way we manage your data if you are not satisfied with us. Regent Visas Ltd commits to resolve complaints about our collection or use of your Personal Data. Individuals with enquiries regarding our Privacy Notice should email us at maciej@regentvisas.com

If we are not able to resolve your complaint, you may also contact:
The Information Commissioners Office, United Kingdom’s Supervisory Authority. More information is available on the ICO website, currently at this address: https://ico.org.uk/